# How to unfreeze my account from "user is disabled" status ?

**URL:** <https://forum.ecmwf.int/t/how-to-unfreeze-my-account-from-user-is-disabled-status/10953>\
**Category:** Access and Login\
**Tags:** api, era5\
**Created:** [23 January 2025 09:24 UTC](https://forum.ecmwf.int/t/how-to-unfreeze-my-account-from-user-is-disabled-status/10953 "2025-01-23T09:24:14Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![Xinhe\_Yuan](https://forum.ecmwf.int/letter_avatar_proxy/v4/letter/x/c57346/32.png) [@Xinhe\_Yuan](https://forum.ecmwf.int/u/Xinhe_Yuan)\
**Post date:** [23 January 2025 09:24 UTC](https://forum.ecmwf.int/t/how-to-unfreeze-my-account-from-user-is-disabled-status/10953/1 "2025-01-23T09:24:14Z")

</div>

After I downloaded with CDSAPI and exceeded the maximum request limit (my apologies), my account shows “user is disabled”. How to restore my account?