# Issue creating a CDS account

**URL:** <https://forum.ecmwf.int/t/issue-creating-a-cds-account/2762>\
**Category:** C3S - Access and Login\
**Tags:** api, access, cds, toolbox\
**Created:** [16 May 2024 15:55 UTC](https://forum.ecmwf.int/t/issue-creating-a-cds-account/2762 "2024-05-16T15:55:14Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Aileen\_Robert](https://forum.ecmwf.int/user_avatar/forum.ecmwf.int/aileen_robert/32/425_2.png) [@Aileen\_Robert](https://forum.ecmwf.int/u/Aileen_Robert)\
**Post date:** [16 May 2024 15:55 UTC](https://forum.ecmwf.int/t/issue-creating-a-cds-account/2762/1 "2024-05-16T15:55:14Z")

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I tried to create an account to download the datasets for FWI, unfortunately I am still waiting for the confirmation email for 3 days now and still have not received any 🥲.

Please help…

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**Author:** ![Michela](https://forum.ecmwf.int/letter_avatar_proxy/v4/letter/m/898d66/32.png) [@Michela](https://forum.ecmwf.int/u/Michela)\
**Post date:** [20 May 2024 11:43 UTC](https://forum.ecmwf.int/t/issue-creating-a-cds-account/2762/2 "2024-05-20T11:43:12Z")

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For this kind of issues, please raise a query from the [ECMWF Support portal](https://jira.ecmwf.int/plugins/servlet/desk/portal/1/create/202).

Thanks