TIGGE perturbed forecast download - job status "running" for 24h

Hi,

I’ve been trying to download data from the TIGGE dataset (especifically UKMO perturbed forecasts). As we are in the overlap phase during the migration of the dataset, I tried to download it from the ECMWF Public Datasets service, the job moved to “active” but it stayed like that for 2days. So I killed the request and moved to the new ECDS system. My request was accepted and moved to “running” and has been like that for over 18 hours. I tried a smaller request (1 day, 1 timestep in a subregion and it didn’t work either --created the request through the web form rather than a script for this one).

Is anyone else experiencing this with ecds or with TIGGE data?

Thanks!